Return RequestUpdated a year ago

Need to request a return? Login HERE

*Returns must be initiated within 30 days of receiving your order.*

Directions: 

• Log in to your account
• Enter your email and click Continue
• Enter the six-digit verification code from the email sent by our store
• Choose the order you wish to return
• Select the item(s) to be returned if your order contains multiple items
• Pick a return reason and include a note if needed
• Click "Request return"

When your return is approved, you will receive an email with additional instructions and a prepaid return shipping label. If you do not receive an email within 48 hours, please let us know at [email protected]

Return by mail

Login to your account on myyayday.com to initiate a return, or reach out to our customer support team at [email protected] with your order number and details about the item you wish to return. Print the prepaid shipping label and drop off your return at a USPS location.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Refunds can take 7-10 business days to process.